Does your organization have multiple computers, printers, servers,
various software programs and no in-house staff to support them all?Do you worry about network security, proper backup of data, or software that may be out-of-date?
Do you spend more on a new computer than you do on protecting the priceless information that sits inside it?
IF THE ANSWER IS YES... THEN UNITY MANAGED SERVICES IS FOR YOU!
Security Confidence’s Unity Managed Services provides 24x7x365 proactive monitoring of systems and network health allowing for identification and correction of problems before they arise - all backed by experienced support technicians with immediate On-screen & Telephone Support Services.
When issues arise with your computers, networks, technology or software, you can count on Security Confidence’s Unity Managed Services to identify and alert our knowledgeable monitoring staff instantly. You can also count on immediate on-screen assistance where we can bring an experienced technician right to your computer, over the Internet, with remote assistance software - giving your organization solutions to emergencies and issues in minutes instead of hours or even days. This blend of proactive monitoring and on-screen services via our Guardian Security Suites of applications gives you the confidence that any situation presented will have the most immediate solution that technology allows.
SERVICE COMPONENTS
- Guardian Event Log Monitor - Windows event logs contain the most vital information for diagnosing applications and operating system failures, determining the health and status of a system, and verifying that the system and applications are operating properly. The Guardian Event Log Monitor examines every event generated by a system and takes action to notify Security Confidence when a critical event is found.
- Guardian Windows Auditor - Delivers a comprehensive hardware inventory and software inventory right to our system engineer’s fingertips. Automatic recurring computer audits keep inventory up-to-date and accurate al all times. Using the central repository, our engineers can quickly access the computer inventory information needed to manage the network efficiently. Moreover, the system checks to ensure all necessary security patches have been applied.
- Guardian Security Scanner - Through a recurring scheduled process, the Guardian Security Scanner checks the security of your network by attempting to gain access utilizing the same tactics that a hacker would use. It alerts you to weaknesses before a hacker can find them, enabling Security Confidence to correct these issues before a hacker can exploit them. Our Vulnerability Scanning System automatically “jiggles the door knobs” to your organization’s network to see if your firewall or an application has left a door open for attackers or malicious programs.
- Guardian Firewall Analyzer* - Provides a complete accounting for all information in and out of your network. The system manages the security safeguards in your network and monitors them in order to detect, alert, report, and respond to any kind of incident or threat which may occur. When combined with a Fortinet UTM appliance Spyware, Adware, Viruses, and Spam are stopped before they enter your network and the Fortinet device is completely managed by Security Confidence.
- Data Guardian Backup/Archive* - Now you can expect 100% reliable and secure backup and recovery for your data while eliminating the risks and burden of tape. The service is proactively monitored and managed by Security Confidence, including automated alerts for missed backups or deleted files.
- Security Confidence Helpdesk - Provides 8x5 or 24x7 on-screen and telephone support services to correct any issues that are found through the proactive monitoring of our Guardian Security Suite. In addition, the Helpdesk is there to assist with basic troubleshooting, configuration, and network design assistance whenever your organization needs it. If a hardware problem is discovered the Helpdesk will assist in contacting and scheduling your Hardware Supplier (such as Dell) to replace the defective component. Unlimited on-screen and telephone support tickets are available as part of this service
SERVICE BENEFITS
- Extremely affordable
- Provides 24x7x365 automated reporting, proactive monitoring, and alerts for all aspects of the systems monitored
- Unlimited support services for a low monthly subscription
- Made in the USA - your support requests are solved by our knowledgeable staff from our Cincinnati, OH Call Center and are NOT transferred overseas
- Simple software installation is all that is needed to begin the service
- Includes online access to the Guardian Security Portal, providing hundreds of reports and network health information through a simple to use web interface.
- Review all your support calls and system monitoring alerts through online access to the Helpdesk
- Technical support services provided through a combination of telephone support and on-screen support services allowing for a technician to connect directly to your PC and take care of any issues as if they were sitting in front of it
PARTIAL LISTING OF ITEMS PROACTIVELY MONITORED
- Predictive hard disk failure notices
- All Windows Event Logs with a priority of Error
- Applications installed on or removed from your network
- Changes in your network inventory
- Daily backup results from Data Guardian Backup
- Virus and Intrusion prevention systems
- Internet availability
FEATURES:
- Proactive monitoring of all aspects of your network, servers, workstations, and backup
- Automated creation of Helpdesk tickets to ensure resolution of issues before they become serious problems
- Online access to hundreds of reports and system health information
- On-screen support services allowing our technicians to connect directly to your PC as if they were sitting in front of it
- Telephone support services from experienced and knowledgeable technicians
- Automated delivery of reports via email
- Notification via email/SMS of important events and alerts to your systems
- Monitoring and Notification of your Internet access status when using Fortinet UTM*
- Monitoring and Alerting of Data Guardian Backup status and results*
- No hardware, software, or network to maintain - a turnkey remotely hosted solution allowing for instant utilization of the service and enhanced off-site services
- 24x7 or 8x5 telephone and on-screen Helpdesk assistance
- Unlimited assistance for a low monthly subscription
SYSTEM REQUIREMENTS
- Windows 2000/XP/Vista Workstations or Windows 2000/2003 Servers
- High speed Internet access
- * Requires a FortiGate Firewall or Data Guardian Backup Account.
